Security Incident Notice email template

A serious security notice from a credit union: what happened, what we did and what you should do, with a clear warning never to share codes or passwords.

Light shows the email as designed. Dark and Gmail show how email apps can change its colors.

Categories
Notice Password reset
Industry
Finance
Type
Transactional
Size
14.8 KB, 600 px wide

About this template

A notice for banks, credit unions and any service that holds personal data, sent after a security incident. It has one job: tell people the facts in order and keep them safe from the scams that often follow this kind of news.

There is no color band and no photo. A small wordmark and a plain heading lead straight into three checked points: what happened, what was done about it, and what the reader should do. One full width button opens the longer public notice, and no login is needed to read it. Below, two footer columns say how to reach a person and repeat the warning about codes.

The email never asks anyone to click to verify a password. Have your own legal and compliance people review the wording, since rules on these notices differ by place, and replace every sample detail with what truly happened.

Use it in your email tool

  1. Click Copy HTML, or download the .html file.
  2. In Mailchimp, Brevo, HubSpot or Klaviyo, start a new email with the custom HTML or code editor and paste it in.
  3. Change the text, links and images. Map merge tags such as {{first_name}} and {{unsubscribe_url}} to the tags of your tool.
  4. Send a test to yourself on desktop and phone before you send it to your list.

Sections in this email

  1. Wordmark
  2. Plain heading
  3. What happened, what we did, what to do
  4. Full notice button
  5. Contact and warning columns
  6. Footer

Subject line ideas

  • Important: a security incident at Tollgate Credit Union
  • What happened to your data and what to do
  • Please read: security notice about your account

Preview text idea

What happened, what we did and what you should do. We will never ask for your codes.

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